FAQ'S
Frequently Asked Questions (FAQ)
Golden Luxius
Welcome to the Golden Luxius FAQ section! We’ve compiled a list of frequently asked questions to assist you. If you have additional queries, feel free to reach out to us at riseandshiners7@gmail.com.
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1. What is Golden Luxius?
Golden Luxius is a luxury online store offering premium products across categories like fashion, accessories, home décor, and lifestyle essentials.
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2. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping fees and delivery times may vary based on the destination.
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3. What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment methods like PayPal, Apple Pay, and Google Pay.
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4. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. Use the tracking link to monitor your order’s progress.
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5. What is your return policy?
We accept returns within 30 days of delivery for eligible products. Items must be unused, in original packaging, and accompanied by proof of purchase. Visit our Return and Refund Policy for more details.
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6. How long does shipping take?
Shipping times vary depending on your location:
Domestic orders: 5-7 business days
International orders: 7-14 business days
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7. Can I cancel my order?
Orders can be canceled within 24 hours of placement. After that, the order processing begins, and cancellation may not be possible.
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8. Do you offer discounts or promotions?
Yes, we regularly run special promotions and offer discount codes. Subscribe to our emails or follow us on social media to stay updated.
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9. Are your products ethically sourced?
Yes, we are committed to sustainability and ethical practices. All our products are sourced from suppliers who prioritize quality and responsible manufacturing.
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10. How do I contact customer support?
For inquiries, you can reach us via:
Email: riseandshiners7@gmail.com
Contact Form: Available on our website
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11. Can I make changes to my order after it’s placed?
If you need to make changes, contact us within 24 hours. We will do our best to accommodate your request.
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12. Do you offer gift wrapping?
Yes, we offer premium gift-wrapping services at checkout.
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13. What if my order arrives damaged?
If your order arrives damaged, contact us immediately at riseandshiners7@gmail.com with photos of the damaged item. We will assist you in resolving the issue.
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14. How do I know my payment is secure?
We use SSL encryption and trusted payment gateways to ensure all transactions are secure.
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15. Do you restock sold-out items?
We aim to restock popular items whenever possible. Subscribe to our restock notifications to be alerted when your favorite product is available again.
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If y
ou have further questions, don’t hesitate to reach out. Thank you for choosing Golden Luxius, where elegance meets luxury!